การประยุกต์หลักสังคหวัตถุธรรมเพื่อเพิ่มประสิทธิภาพการให้บริการ ของเทศบาลตำบลหนองล่อง อำเภอเวียงหนองล่อง จังหวัดลำพูน

               The objectives of this research were 1) to examine the level of service efficiency of Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun Province, 2) To compare the opinions about service efficiency of Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun Province, classified by personal factors, and 3) Guidelines for the application of Sankhahavatthudhamma principles for increasing service efficiency of Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun Province.

                This research was a mixed method and a quantitative research by questionnaires. The population were people who lived in Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun Province. The samples are 370 people and this study was a quantitative research, the data were collected using a questionnaire and analyzed using frequency, percentage, mean, standard deviation and t-test and f-test by one-way analysis. When they was found to be different, they were tested for pairwise differences by Least Significant Difference (LSD) method and qualitative research by in-depth interviews with 11 key informants by using content analysis techniques to group data using content analysis method (Content Analysis Technique) as well as presenting with a descriptive method referring to people's words.

               The results showed that

                 1. The level of public opinion towards service efficiency of Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun Province. Overall, it was at a high level (  = 4.10, S.D. = 0.642) when classified by side, I was found that Dãna. Followed by Atthacariyã, Samãnattatã, service personnel and facilities. Followed by Piyavãcã, the process and duration of service, equipment and technology. All aspects were at a high level respectively.

                2. The comparison of public opinion level towards service efficiency of Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun Province . Overall, classified by gender (t = -1.534, Sig.= 0.126), age (F= 1.011, Sig.= 0.411), status (F= 1.627, Sig.= 0.183), education (F= 2.609, Sig.= 0.051), occupation (F= 1.965, Sig.= 0.083) and income (F= 1.105, Sig. = 0.347) all aspects were not different, therefore, the research hypothesis was rejected.

                3. Guidelines for applying Sangkhahavatthudhamma principle for incresing service efficiency of Nong Long Subdistrict Municipality, Wiang Nong Long District, Lamphun, including the process and duration of the service was the development of modern service method to be faster and more systematic. The service staffs were to develop the staff's potential to have appropriate skills and abilities to perform the duties. The facilities were to arrange an environment suitable for serving people. The equipment and technology were the development of modern tools and knowledge to provide services. The applications of Sanghavatthudhamma to increase the service efficiency of Nong Long Subdistrict Municipality were as follows: Dãna was to cultivate a public mind for service; Piyavãcã was the proper use of words based on respect each other; Atthacariyã was to serve everyone equally; Samãnattatã was consistently appropriate posture.